Frequently Asked Questions

Check-in: 2pm / Check-out: 12pm
Minimum check-in age: 18 years old 
Late checkout available


We speak English, Spanish, French, and German.


We accept American Express, Diners Club, Master Card, Visa, AMEX and EC.


Yes, the hotel has wireless internet throughout the hotel including the rooms, the hall, the business centre and the meeting rooms.

Wifi fee at rooms €5 for 24 hours (tax included).


Yes, we offer three accessible rooms and disabled parking spaces.

Guide dogs are also accepted at the hotel.


Pets are not allowed at the hotel. Guide dogs only.


The voltage is 220v.


Yes, we do have a FREE onsite parking for guests only on the doorstep to the hotel entrance.


It is not allowed to smoke within the hotel premises.

You can find a smoking area at the exterior of the hotel.


Yes it is possible. Just mention it at the time of booking.

Extra charge for the third person.


Yes, we can provide you with a FREE cot. (limited units)


Yes, we have several amenities for you, just in case you forgot something at home.

We have: Toothbrushes & toothpaste, razors, sewing kit, shoe polish, hair combs and makeup remover.

Yes, some rooms can accommodate up to two adults and two children. Plus, it is free for children under 18 years old.

Yes - The Urbe restaurant offers traditional Spanish dishes and is opened every weekday from 13:00 to 23.00. Lunch from 1 pm to 4:30 pm and dinner from 8 pm to 11 pm, during weekends.

Bilbao airport 0.5 km

Bilbao bus station 9 km 

Bilbao train station 10 km 

Bilbao city centre 10 km 

Closest bus stop 0,2 km 

Closest restaurant 0,01 km