Holiday Inn Express Bilbao Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website or stay at our hotel.

Topics:

•  What information do we collect about you?
•  How will we use the information about you?
•  Your rights.
•  Keeping your information.
•  Our Legal Basis for using your personal information.
•  How we secure your information.
•  Marketing
•  Cookies
•  Changes to our privacy policy
•  How to contact us

What information do we collect about you?

At various times, we will be obliged to ask you, as a Holiday Inn Express Bilbao customer, for information about you and/or members of your family, such as:

•  Contact details (for example, last name, first name, telephone number, email)
•  Personal information (for example, date of birth, nationality)
•  Information relating to your children (for example, first name, date of birth, age)
•  Your credit card number (for transaction and reservation purposes)
•  Your membership number if you are a member of IHG Rewards Club
•  Your arrival and departure dates.
•  Your preferences and interests (for example, preferred floor, type of bedding, type of newspapers/magazines, sports, cultural interests)
•  Your questions/comments, during or following a stay in one of our hotel.

The information collected in relation to persons under 18 years of age is limited to their name, nationality and date of birth, which can only be supplied to us by an adult.

How will we use the information about you?

We use your information in a number of different ways, primarily to fulfil a contract and also provide excellent service to our customers — what we do depends on the information. The tables below set this out in detail, showing what we use the information we collect for:

Contact Details:
To manage the reservation of rooms and accommodation requests and other hotel services.
To manage your stay at the hotel, room lists, restaurant bookings, special requests and services.
To monitor your use of hotel services.
To manage invoicing and payment records.

Personal Information:
To improve hotel services, to input to our marketing programme, to assist promotion of our services, and adapting our products.

Information relating to your children:
Limited to nationality and D.O.B. only supplied by an adult. Used to manage their stay at the hotel.

Credit Card Number:
To guarantee bookings and to take payment.

Loyalty Membership Number:
To record us of services and supply rewards.

Arrival and Departure dates:
To manage your hotel booking.

Preferences and Interests:
To enhance customers, stay at our hotel and to customise and improve the services we offer.

Questions / Comments:
To collect feedback to improve our services and monitor customer experience.

Your Rights

You have rights relating to your personal information:

•  The right to be informed about how your personal information is being used (like this notice!)
•  The right to access the personal information we hold about you.
•  The right to request the correction of inaccurate personal information we hold about you.
•  The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
•  The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time
•  The right to request that we transfer or port elements of your data either to you or another service provider
•  The right to complain to your data protection regulator — in Spain

If you want to exercise your rights, have a complaint, or just have questions, please contact us, details in the contact us section at the end of this document.

Keeping Your Information

We'll hold on to your information for as long as you have a booking with us, and for as long as is necessary to provide support-related reporting.

We'll also hold on to your information If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even if it is no longer needed to provide the services to you.

Our Legal Basis for using your personal information

We only process your personal information when we have a legal basis to do so. This depends on the purpose of the processing
We use the following lawful basis to process your data:

Contractual
To allow us to fulfil our contract with you. We need to collect and process your personal information to supply and administer for services. Objecting to providing this information may mean we will be unable to provide services to you.

Compliance
We will sometimes need your personal information to comply with existing legal or regulatory requirements.

Legitimate Interests
To allow us to manage and protect our business interests and supply, improve and tailor our services.

Consent
We may request your consent to process your personal information, you will always be able to remove this consent. If you remove consent, we will stop any processing your personal information.

How we secure your information

The Holiday Inn Express Bilbao takes data security seriously, and we use appropriate technologies and procedures to protect personal information. Our information security policies and procedures are aligned with widely accepted international standards, we apply the controls detailed in the Payment Card Industry Data Security Standard to all environments storing personal data. These standards are applied and are reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements.

For example:

Policies and procedures

•  We have measures in place to protect against accidental loss and unauthorized access, use, destruction, or disclosure of data
•  We have a Business Continuity and Disaster Recovery strategy that is designed to safeguard the continuity of our service to our clients and to protect our people and assets
•  We place appropriate restrictions on access to personal information
•  We implement appropriate measures and controls, including monitoring and physical measures, to store and transfer data securely
•  We conduct Privacy Impact Assessments in accordance with legal requirements and our business policies

Training for employees and contractors

•  We require privacy, information security, and other applicable training on a regular basis for our employees and contractors who have access to personal information and other sensitive data
•  We take steps to ensure that our employees and contractors operate in accordance with our information security policies and procedures and any applicable contractual conditions
• Vendor risk management
•  We require, through the use of contracts and security reviews, our third-party vendors and providers to protect any personal information with which they are entrusted in accordance with our security policies and procedures

Marketing

We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members Zinnia Hotel Gestion S.L. If you no longer wish to be contacted for marketing purposes, please click here.

Our marketing is managed by a third party – Brookfield Strategic Digital Marketing
16 Orchard Street, Bristol, B51 5DX
Tel: 0845 094 0128. Email: sales@brookfielddigitak.co.uk

Our Brand: - IHG (Inter-Continental Hotels Group PLC)
Attention of Privacy Office, Three Ravinia Drive, Atlanta, Georgia 30346 USA
Tel: 001-770-604-8347. Email: privacyoffice@ihg.com

Our Reservations System – Micros-Oracle
Oracle Corporation, Global Data Protection Officer, 10 Van de Graaff Drive, Burlington, MA 01803 USA

Cookies

We use cookies when you visit our site. There are four main types of cookies – here's how and why we use them.

 1. Site functionality cookies – these cookies allow you to navigate the site and use our features.
 2. Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
 3. Customer preference cookies – when you are browsing, these cookies will remember your preferences (like your language or location), so we can make your experience as seamless as possible, and more personal to you.
 4.Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the "help" section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.

The following first- party Cookies may be placed on your computer or device:

Name	Cookie	Duration	Purpose	Provider
MODX Session Cookie	PHPSESSION	1 Week	Website/User Functionality	MODX
Consent Cookie	cookieconsent_status	1 Year	Cookie Use Acceptance	Website

 

And the following third-party cookies may be placed on your computer or device:

Name	Cookie	Duration	Purpose	Provider
Google Tracking cookies	_ga     _gid _gat-UA-xxxxxx-xx	2 Years 1 Day 1 Minute	Analytics Tracking	Google
Hotjar Cookie	_hjIncludedInSample	1 Year	Heatmap Tracking	Hotjar

 

Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy of your safe use of Our Site, it does enable Us to continually improve Our Site, making it better and more useful experience for you.
The analytics service used by Our Site uses Cookies to gather the required information.

The analytics service used by Our Site uses the following Cookies:

Name	Cookie	Duration	Purpose	Provider
Google Tracking cookies	_ga     _gid _gat-UA-xxxxxx-xx	2 Years 1 Day 1 Minute	Analytics Tracking	Google

Changes to how we protect your Privacy

We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on our website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our services

How to contact us

If you:

•  Have any questions or feedback about this notice.
•  Would like us to stop using your information.
•  Want to exercise any of your rights as set out above or have a complaint.

You can contact our privacy team by emailing us at: info@hiebilbao.es

Or if you'd like to, you can write to us at:

Administration
Holiday Inn Express Bilbao
Zarandoa Kalea 5
48160 Derio
Vizcaya
Spain