FAQ's

Is the reception 24h/24?

What are the check in and check out time?

Which languages are spoken at the hotel?

Which cards do you accept?

Does the offer have Wireless Internet and what are the tarifs?

Is the hotel accessible?

What is the pet policy?

What is the voltage at the hotel?

Do you have an onsite parking and how far is it from the hotel entrance?

Are you allowed to smoke in the hotel and in the rooms?

Is it possible to have a 3rd person in the room?

Is it possible to get a cot?

If I forget my razer or toothbrush will the hotel provide one?

Do you have family rooms?

Does the hotel have a restaurant?

What is around and how far?

 

Is the reception 24h/24?


Yes

 

 


 

What are the check in and check out time?


Check-in: 2pm
Check-out: 12pm
Minimum check-in age: 18 years old
Late checkout available

 

 


 

Which languages are spoken at the hotel?


English, Spanish, French, and German

 

 


 

Which cards do you accept?

 

American Express, Diners Club, Master Card, Visa, AMEX, EC

 

Cards accepted at Holiday Inn Express Bilbao

 

 


 

Does the offer have Wireless Internet and what are the tarifs?


Yes, the hotel has Wireless Internet through the hotel including the rooms, the hall, the business centre and the meeting rooms. Wifi fee at rooms 5€ for 24 hours (tax included).

 

 


 

Is the hotel accessible?


Yes, we offer 3 accessible rooms and disabled parking spaces. Guide dogs are also accepted at the hotel.

 

 


 

What is the pet policy?


Pets are not allowed at the hotel. Guide dogs only.

 

 


 

What is the voltage at the hotel?


Voltage is 220v.

 

 


 

Do you have an onsite parking and how far is it from the hotel entrance?


Yes, we do have a FREE onsite parking for guests only on door step to the hotel entrance.

 

 


 

Are you allowed to smoke in the hotel and in the rooms?


It is not allowed to smoke within the hotel premises. You can find a smoking area at the exterior of the hotel.

 

 


 

Is it possible to have a 3rd person in the room?


Yes it is possible. Just mention it at the time of booking. Extra charge for the 3rd person.

 

 


 

Is it possible to get a cot?


Yes, we can provide you with a FREE cot. (limited units)

 

 


 

If I forget my razer or toothbrush will the hotel provide one?


yes, we have several amenities for you, just in case you forgot someting at home. We have: tooth brush&paste, razor, sawing kit, shoes poolish, comb, make up remover.

 

 


 

Do you have family rooms?


Yes, some rooms can accommodate up to 2 adults and 2 children. Plus, it is free for children under 18 years old.

 

 


 

Does the hotel have a restaurant?

Yes - The Urbe restaurant offers traditional spanish dishes and is opened every weekday from 13:00 to 23.00 . Lunch from 13:00 to 16:30 and dinner from 20:00 to 23:00, during weekends.

 

 


 

What is around and how far?


Bilbao airport 0.5 km

Bilbao bus station 9 km 

Bilbao train station 10 km 

Bilbao city centre 10 km 

Closest bus stop 0,2 km 

Closest restaurant 0,01 km

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